Fujl9 Privacy Policy — Your Information Is Completely Safe With Us

Fujl9 is a trusted online Sports Betting platform serving users in Bangladesh. We believe every user should have full control over their personal data, which is why our privacy policy is completely transparent and written in plain language.

In this privacy policy, we explain:

• What Data fujl9 Collects About You and Why
• How That Data Is Processed, Stored, and Kept Secure
• When Your Data May Be Shared with Third Parties
• Your Rights Regarding Your Data

Fujl9 treats user privacy not merely as a legal obligation, but as a core business value. We commit that your data will never be sold or used beyond what is necessary.

Fujl9 only collects data that is strictly necessary to provide our services. Full details are outlined below:

Fujl9 uses the information it collects solely for the following purposes — and nothing beyond that:

• Account Management: Completing registration, ensuring login security, and managing the account verification (KYC) process.
• Service Delivery: Managing betting, live scores, match odds, and promotional offers accurately.
• Payment Processing: Processing deposits and withdrawals securely and maintaining transaction records.
• Fraud Prevention: Detecting unusual transactions, identifying multi-account activity, and preventing money laundering.
• Customer Support: Responding to your complaints and questions, and resolving any issues you may have.
• Marketing Communications: With your consent, we may inform you about promotions and offers.
• Legal Obligation: Generating reports as required by regulatory authorities.
• Service Improvement: Analyzing user experience to improve the platform.

Fujl9 does not sell or transfer your information to advertisers or business partners. However, limited data sharing may occur in specific circumstances:

• Payment Service Provider: Only the information necessary to process transactions is shared with mobile banking partners such as bKash, Nagad, or Rocket.
• Technology Service Providers: We work with trusted technology partners for hosting, analytics, and cybersecurity services. All partners are bound by strict confidentiality agreements.
• Law Enforcement: If required by a court order or applicable law in Bangladesh, we will comply and provide the necessary information.
• Business Transfer: In the event of a change in ownership of fujl9, users will be notified in advance and the protection of their data will be guaranteed.

Fujl9's website and app use cookies and similar tracking technologies. Cookies are small data files stored on your device that help improve the quality of our services.

• Essential Cookies: These are essential for maintaining login sessions and security checks — the site cannot function without them.
• Performance Cookies: Used to analyze page load times, errors, and usage patterns in order to improve the site.
• Functionality Cookies: Helps remember your preferred language, theme, and other settings.
• Analytics Cookies: Used to understand which pages receive the most traffic and where users encounter difficulties.

You can disable non-essential cookies through your browser settings, though some features may become limited as a result. On the mobile app, tracking preferences can be adjusted from within the app settings.

Fujl9 follows the highest industry standards to protect your data. Our security framework includes:

• 256-bit SSL/TLS Encryption: All data transfers on the website and app are carried out through encrypted channels.
• Encrypted Database: Sensitive data stored on our servers is protected with AES-256 encryption.
• Two-Factor Authentication (2FA): We recommend enabling 2FA to add an extra layer of security to your account.
• Regular Security Audits: Regular penetration testing and security assessments are conducted by independent third-party experts.
• Access Controls: fujl9 staff are granted access only to the information they need — following a strict "least privilege" policy.
• Data Backup: Regular encrypted backups are stored securely at an offsite location.
• Continuous Monitoring: Our 24/7 security monitoring team detects suspicious activity in real time.

Fujl9 retains your data only for as long as necessary. Retention periods by data type are outlined below:

Once the retention period expires, data is securely deleted or anonymized. Data relevant to ongoing legal disputes or investigations may be retained for as long as necessary.

As a fujl9 user, you have the following rights over your personal data:

• Right of Access: You can request to know what information we hold about you. It will be provided free of charge within 30 days.
• Right to Rectification: If any of your information is incorrect, you can request that it be corrected.
• Right to Erasure: In certain circumstances, you may request that your data be deleted — though some information may need to be retained due to legal obligations.
• Right to Restrict Processing: You can request that the use of your data be restricted to specific purposes.
• Data Portability: You can request a copy of your data in a machine-readable format.
• Right to Opt Out of Marketing: You can unsubscribe from promotional communications at any time.
• Right to Lodge a Complaint: If you are not satisfied with how we handle your data, you can raise a complaint with our support team.

Fujl9's services are intended solely for individuals aged 18 and above. We do not knowingly collect personal information from minors.

• Date of birth is verified at the time of registration.
• Age verification documents are required as part of the KYC process.
• If suspicious activity is detected, the account is temporarily suspended pending verification.

If we become aware that any information has been collected from a minor, it will be deleted immediately and the account will be closed. Parents or guardians may support@fujl9.comto get in touch with us.

For any questions, requests, or complaints related to this privacy policy, please contact us directly:

• Email: support@fujl9.com
• Response Time: Within 24 hours on business days
• Data Protection Request: Use "Privacy Request" as the email subject line